FAQ/Help
Once you've successfully placed your order on our website, you'll have the convenience of paying upon delivery using either cash or Linx.
Trinidad - 1 to 3 Business Days
Tobago - 2 to 5 Business Days
$45 Flat Delivery Fee anywhere in Trinidad & $60 for Tobago
For any product-related concerns from our store, you can reach out to us through WhatsApp chat and phone calls. Our response times typically range from 4 to 12 hours. Please note that we prioritize new purchases, ensuring a quicker 1-2 hour support response time for these cases. Your satisfaction is our top priority, and we're here to assist you promptly.
If you are interested in discounts for bulk ordering, we require a minimum order quantity of 25 pieces. Pre-order lead times may vary, ranging from 2 to 8 weeks based on the product and terms negotiated.
If you're keen on exploring this option, please reach out to us via WhatsApp, and we'll be delighted to assist you further. Your satisfaction is important to us, and we're here to accommodate your needs.
Each product undergoes rigorous testing, including a complete two full charge and discharge cycles for both solar and electric-powered items, ensuring they meet our quality standards. This meticulous testing process guarantees that you will never receive defective or dead-on-arrival items.
In the rare event that you encounter a non-functional product, simply send us a WhatsApp message, and we'll guide you through troubleshooting steps to ensure it functions effectively. If we determine that it's an after-sales defect covered by our warranty guidelines, you'll receive a free replacement.
Please note that we do not honour warranty claims for items with scratches, dents, improper use, or exposure to moisture for non-waterproof items. However, we remain committed to helping you restore the product's functionality and can even assist with repairs, which may incur a small percentage of the product's cost. Your satisfaction is our priority, and we're here to support you throughout your product's lifespan.
Our warranty coverage is as follows:
- Items priced under $500 are protected by a 7-day warranty.
- Items ranging from $501 to $2,000 are protected by a 14-day warranty.
- For items priced at $2,001 and above, you enjoy a generous 30-day warranty.
Even after your warranty period expires, we cannot replace your product but we can continue to offer instructional assistance and troubleshooting support for your products for an extended period of up to 30 days from the delivery date.
Your satisfaction and product experience are essential to us, and we're here to help.
Still Need More Help?
If you require further assistance in making your purchase decision, the best way to connect with us is via WhatsApp Chat, WhatsApp calls, or traditional phone calls. Our dedicated team is standing by to ensure that we make your purchase journey as smooth as possible.
